Contact Us
Address:
The Guildhall
Frankwell Quay
Shrewsbury
SY3 8HQ
Frankwell Quay
Shrewsbury
SY3 8HQ
Telephone:
01743 281000
email:
Service Standards - ICT
PC Helpdesk Calls
| 2003/04 | 2004/05 | 2005/06 | 2006/07 | |||||
|---|---|---|---|---|---|---|---|---|
| Target | Actual | Target | Actual | Target | Actual | target | Actual | |
| Closed within 4 hours | 56% | 56% | 60% | 60% | 65% | 63% | - | 69% |
| Closed within 1 day | 68% | 68% | 70% | 76% | 80% | 77% | - | 79% |
| Closed within 2 days | 80% | 80% | 80% | 82% | 85% | 84% | - | 86% |
SOCITM Better Connected Website Review
P = Promotional (basic)
C = Content
C+ = Content Plus
T = Transactional
| 2003/04 | 2004/05 | 2005/06 | 2006/07 | ||||
|---|---|---|---|---|---|---|---|
| Target | Actual | Target | Actual | Target | Actual | Target | Actual |
| C+ | C+ | T | T | T | T | T | T |
SOCITM have now changed there scoring for 2006/07 and the following scoring is now in place
S = Standard
T = Transactional
E = Excellent