Service Standards - Democratic and Legal Services

Complaints

• Acknowledged within three working days with a full response or explanation within 15 working days
• % of complainants satisfied with handling of complaints
• NIL complaints found to constitute maladministration

Elections / Electoral Registration

• 40% turnout at elections
• 97% of confirmed/amended entries in the register of electors

Land Charges

• 94% of standard searches carried out within 10 working days
• Service accredited with ISO 9001:2002

Legal

• In-house advocacy for planning inquiries - target 100%

General

• Responding to general correspondence within 10 working days
• See traffic lights/Best Value PI’s