Frequently Asked Questions

Where can I view the Environmental Protection Act Public Register or obtain copies of entries?
Environmental Health, The Guildhall - contact Liz Riley on 01743 281390 or David Spode, 281363.

I need an authorisation under the Environmental Protection Act, where can I get an application form?
Environmental Health, The Guildhall - contact Liz Riley on 01743 281390 or David Spode on 281363.

I am purchasing/selling a house with a Closing Order/Demolition Order - how can I get it lifted?
Contact David Spode on 01743 281363.

The Factory/Industrial Units/Shops nearby are producing a lot of noise/odours, who can investigate?
Contact Pollution/Housing team on 01743 281000.

The music from the Pub/Nightclub nearby is too loud/goes on too long, how can I get it reduced?
Contact Carol Foster, Licensing on 01743 281376 or Environmental Health - Pollution/Housing Team on 01743 281000.

I've got a problem with a noisy neighbour?
Contact Environmental Health - Pollution/Housing Team on 01743 281000.

Can you help me, my drains are blocked?
If private house - contact Severn Trent, or, if only one house is affected, call a contractor out of Yellow Pages. For ex council houses - contact Severnside Housing 01743 285093. For further advice, contact Environmental Health - Pollution/Housing team on 01743 281000.

I've got a problem with dampness in my house and the landlord won't do anything?
Contact Environmental Health Department - Pollution/Housing Team on 01743 281000.

The bin men haven't taken my rubbish?
Contact Public Amenities (Cleansing) on 01743 281155.

Next door's dog is driving me mad barking continuously?
Contact Environmental Health Department - Pollution/Housing Team on 01743 281000.

My neighbour's having a bonfire and the smoke is terrible?
Contact Environmental Health Department - Pollution/Housing Team on 01743 281000.

I've found a foreign object in my tin of beans?
Contact Environmental Health Department - Food team on 01743 281000.

I've seen a rat in the garden?
Contact Pest Control, Environmental Health on 01743 281367.

I've got a wasp nest?
Contact Pest Control, Environmental Health on 281367.

Can you test my drinking water (private supply)?
Contact Environmental Health Department - Pollution/Housing Team on 01743 281000.

Is the property within 250 metres of a landfill site?
Contact Dominic Levy, from the Pollution/Housing Team on 01743 281365.

Does the site have a history of a potentially contaminative use?
Contact Dominic Levy, from the Pollution/Housing Team on 01743 281365.

Is the property in a Radon affected area?
Contact Dominic Levy on 01743 281365 or David Spode on 01743 281363, from the Pollution/Housing Team.

Alternatively, you can email us at environmental.health@shrewsbury.gov.uk, call us on 01743 281000, or write to us at Environmental Health, The Guildhall, Frankwell Quay, Shrewsbury SY3 8HQ with any enquiries.