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      Contact Us

      Address:
      The Guildhall
      Frankwell Quay
      Shrewsbury
      SY3 8HQ
       
      Telephone:
      01743 281000
       
      email:

      Benefits Contacts

      Council Tax Benefit and Housing Benefit

      email: benefits@shrewsbury.gov.uk
      telephone 01743 281466
      fax: 01743 281444

      Report Benefit Fraud

      Please complete our online report form or telephone 01743 281441.

      Postal Address (for letters and forms)

      Shrewsbury and Atcham Borough Council
      PO Box 161
      Shrewsbury
      SY1 1ZZ

      Personal Callers

      Shrewsbury and Atcham Borough Council
      Benefit Office
      The Guildhall
      Frankwell Quay
      Shrewsbury
      SY3 8HQ

      Open

      Monday to Thursday 8.30am to 5.00pm
      Friday 8.30am to 4.30pm

      Benefits Online

      You can now view your housing benefit details using our Benefits Online facility, linked below.
      If you are a landlord, you can register for special access to Benefits Online which will enable you to view your tenant details.
      Access to the above facilities is controlled by password. Contact the Benefits Team to arrange for a user account and password to be set up for you.
       

      Further Information

      You can get information regarding benefit from many other sources, including the Citizens' Advice Bureau or websites like www.benefit-leaflets.org as well as agencies like the Department for Work and Pensions and Her Majesty's Revenues and Customs.