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Use the quick links listed below:
My vehicle broke down - A parking attendant may not be able tell that your vehicle has broken down. If you received a PCN in this circumstance, write to us and include a garage invoice or work sheet as proof that your vehicle required work.
I was loading or unloading goods - A parking attendant will observe a vehicle for five minutes (10 minutes for marked commercial vehicles) to establish whether it is being used for loading/unloading purposes. If no activity is seen around the vehicle during the observation period then a PCN will be issued. If you feel the parking attendant issued the PCN wrongly, you may write to us. A delivery note may be accepted as proof that loading/unloading was taking place.
I had a medical emergency - write to us explaining the situtation and include a letter from the hospital or doctor as proof.
My appointment overran at the dentist, doctor or meeting - you are responsible for making sure that you have paid for enough parking time. You must pay the Penalty Charge.
I thought I was legally parked, but I made a mistake - it is your responsibility to read and obey the signs and road markings. You must pay the Penalty Charge.
I didn't receive a Penalty Charge Notice on my vehicle - write to us explaining the situation. We will check digital photos of your vehicle and the parking attendant's notes and let you know our decision.
The vehicle is owned by a hire/lease company - if you are an employee of of a hire/lease company, write to us explaining the situation and send a copy of the rental agreement in which the hirer/lease company has accepted liability for parking penalties.
If you were hiring the vehicle or it is on long term lease to you, you are responsible for paying the Penalty Charge.
I am the driver of the vehicle but not the owner - if you were driving the vehicle at the time the Penalty Charge was issued, you must either pay the Charge or write to us. If you do not do one of these within 28 days, the owner of the vehicle becomes responsible for the full charge.
I am the owner of the vehicle but it wasn't me who parked there - if you are the registered owner or keeper of the vehicle, then you are responsible for the Penalty Charge and must pay it. However, you will have the opportunity to notify us of the driver of the vehicle when you receive the Notice To Owner letter from us.
I used to be the owner of the vehicle but it has now been sold/disposed of - ParkRight will check for keepership details of the vehicle for the day the PCN was issued with the DVLA in Swansea. ParkRight will pursue the registered keeper given to us by the DVLA. If you have sold your vehicle tell the DVLA about the change in ownership immediately and keep a note of the new keepers name and address for future reference. You will have the opportunity to tell us the new keepers name and address when you receive the Notice To Owner letter from us.
I don't know the name and address of the new keeper - when you sell a vehicle you have a legal obligation to inform the DVLA of the transaction by completing and returning the registration documents to them in Swansea. If their records show that you are the registered keeper of the vehicle on the day of the offence then you are responsible for any parking contraventions. You must pay the Penalty Charge issued by ParkRight.
How do I dispute the charge? - Please see our separate page on disputing charges.
Where does the money go? - The income will be used to fund the cost of enforcement (the costs of the ParkRight attendants and the processing of the Penalty Charges). Any surplus will be invested to improve the transport network of the county such as 
- Improving road safety
- Investing in public transport
- Encouraging safe and sensible parking
- Promoting walking and cycling
ParkRight does not use private enforcement operators, it is a council run operation. None of the money is allowed to be used for other council services. Income from off street pay and display fees belongs to the district and borough councils who own the car parks. On street pay and display income belongs to the County Council as Highway Authority.
Do the attendants have targets for the number of Penalty Charges they issue? - NO, definitely not. You may have read this in the press but in Shropshire this is not true. Targets are set for a minimum number of visits to specific locations/areas during the week.
I have lost the Penalty Charge Notice - phone ParkRight on 01743 281199 with the registration number of the vehicle, when the PCN was issued and where the vehicle was parked. ParkRight should be able to track the PCN down for you but only from the day after it was issued.
What does the Code no. on the Penalty Charge Notice mean? - The Code no. relates to the national contravention code, the longer description for the code is also printed on the PCN. To view the contravention codes visit our Customer Charter.
Road Signs/Markings - missing/obscured/broken:
Yellow and/or white lines - where it is claimed that a yellow line(s) is worn away or has been covered by a highway repair, the waiting restrictions will be enforced between end stop markings even if the lines between them have been removed.
Where weather conditions (i.e. snow) have obscured the lines then each case will be looked at individually.
If it is confirmed that the claim is valid the PCN will be cancelled. Where the lines can be clearly seen, even though they may be partially worn, the PCN will be enforced.
Kerb marking (loading restrictions) - as yellow lines above.
Estate Agents - are not exempt from parking restrictions while visiting a client's property.
Plumbers, Electricians, Gas Fitters - Emergency Call Out - an emergency is considered to last as long as it takes to make the premises safe i.e. turn off the main supply. After which any vehicle should be moved to a permitted parking place before any subsequent repairs are undertaken. Heavy equipment - dealt with in the same manner as loading/unloading. The page on Exemptions & Waivers provides further information.
Police Officers on Duty - PCN's will not be issued to marked police vehicles when on official duty. Requests for cancellation of any PCN to an unmarked police vehicle must be made by the officer's area superintendent or equivalent. It should contain confirmation that the officer was on official business and that it was inappropriate for the vehicle to be parked elsewhere.
PCN's issued to unmarked police vehicles regularly parked outside of a police station will not be automatically cancelled, as this can be deemed to be parking at a place of work and therefore no different from any other employed person.
Pregnancy/Carers with young children - generally pregnancy is not considered to be a disability. Delays caused by young children will not normally lead to the cancellation of a PCN. However, minor medical emergency may be considered with supportive evidence. Each case will be treated on it own merits.
If the delay was caused by the carer not allowing enough additional time to deal with young children (or their own condition in the case of pregnancy) both of which they are fully aware of, then the PCN will be enforced.
Visits to the Bank - claims from individuals or companies that because money is being taken to or from a bank, that a PCN should not be issued, will not be accepted as a reason to cancel a Charge. Exemptions to this only apply to bullion vehicles. If restrictions are in place adjacent to a bank these must be complied with by all motorists. Motorists should be advised to contact the bank about future security arrangements.
Council Officers and Councillors on duty: - all council officers and members on duty, are expected to fully comply with parking regulations;
- Parking in Council car parks - staff or members using their own cars to carry out their official council duties must comply with the parking regulations by purchasing a pay and display ticket or displaying a valid permit. Failure to comply will result in a PCN being issued.
- Parking on yellow lines - no dispensation will be given to allow staff or members to park on yellow lines. In such cases PCN's will be issued and pursued.
- Request for cancellation of PCN - this will only be considered when supported by written confirmation from the relative head of service or appropriate manager.
Intervention in Challenge and Representation processes by Councillors and other Officers - the process of dealing with challenges and representations against the issue of PCN's is well documented and will be carried out in a fair, unbiased and equal manner. These procedures include the ultimate right of all appellants to refer the matter to an independent arbitrator (NPAS). To preserve the integrity of these procedures they will be managed and carried out by the operational management of ParkRight and no undue external pressure shall be brought, by either members of the Council or other senior officers, designed to unduly influence the decisions by virtue of their position alone.
Mis-spelling of keeper's name - the mis-spelling of the keeper's name and/or address on the Notice to Owner does not invalidate it or discharge the liability of the person receiving it. The onus is still on the genuine keeper to deal with the matter. Such names and addresses are, in most cases obtained from the DVLA and are supplied by the keepers themselves. It is also incumbent upon the keeper to ensure that these are correct. If any mis-spelling is discovered then alterations will be made immediately to ensure that future Notices are sent out correctly.
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