Contact Us
Frankwell Quay
Shrewsbury
SY3 8HQ
Have Your Say
We welcome your comments at any time on any topic. Whether you would like to ask a question or raise a comment about a particular issue that affects you or your community, or whether you would like to comment on our service or performance as a Council, there are a number of ways you can contact us to Have Your Say.
River Severn Consultation
Council Tax Survey
The Council's online Council Tax Survey is open and the Council would like to know what you think about the services the Council provide in Shrewsbury and Atcham; what you think we're doing right and where you think we could do better.
Consultations
We conduct specific consultation exercises on many subjects. These consultations can take different forms from online surveys through to full open discussion conferences.
Please see our consultation index. This consultation index is also available as an 
RSS feed (what is RSS?).
Regular Consultation Processes
In addition to the consultations listed in our consultation index, some council functions have regular procedures for you to make comments, or make your opinions count, these are;
Shropshire County Council Consultations
The County Council engages in consultations regarding the services they are responsible for, such as traffic management and education.
External Consultation Processes
Consultations are also undertaken by
Shrop.NET
Are you involved in running a charity, community organisation or sports club in Shropshire? Are you a Borough or County Councillor? If so you can create and manage your own website with Shrop.NET, for free. Shrop.NET is a service provided by Shrewsbury and Atcham Borough Council in partnership with a number of other Shropshire Councils.
To create a website, simply visit Shrop.NET and apply for permission. Once your application has been approved by SABC you can continue to develop your website, adding pictures, information, a calendar, contact details and much, much more, all for free!
Elections
The means by which the decisions makers in local government are appointed. All councillors are accountable to you at election time. If you care about your community, use your vote!
Find out more on the elections section of this website
Getting in Touch
If you have a comment about a specific service you should contact the relevant service manager.
Or for general comments, or if you are unsure about which department is responsible, then please contact our customer service team.
If you would like to comment about this website please email webmaster@shrewsbury.gov.uk.
Feedback
If you think we are doing something wrong please tell us about it, so that we have the opportunity to address the problem. If you would like to submit a complaint, you can use our online complaint form, or you can see our general forms section to download a complaint form to complete manually.
If you are happy with our service please let us know about that too, it gives our staff a real boost to hear from a satisfied customer.
Feedback from you is the best way we have of knowing if we are doing a good job.