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SERVICE ASSESSMENT

4.1

To comply with the principles of Best Value the process to identify and select the most appropriate option must be objective and transparent. In order to manage this process and comply with the required criteria each service element has been divided into its main constituent parts and evaluated/compared to alternative service options (where appropriate).

4.2

The detailed work to provide these comparisons has been compiled from service records, existing data and information adjusted to reflect the most accurate up to date financial breakdown for each service.

4.3

The level of detail contained in this appraisal satisfies the recent Best Value Inspector's Review for Cleansing Services. The inspection summary recommendations are identified as follows:-

As a priority the Council needs to:

  • Ensure that financial systems are accessible and transparent and enable local people to see that value for money services are provided

  • Review performance indicator systems so that effectiveness can be demonstrated to local people and

  • Resolve issues in relation to the client contractor split for these services

4.4

This current project satisfies the principle element for the financial and performance indicator recommendations. The client/contractor split is predominantly completed with the remaining element being incorporated into a minor structure review later this year.

4.5

The following optional appraisal is in accordance with the principles of Best Value based on the '4c' model of:-

Ø Challenge

Ø Compare

Ø Consult

Ø Compete

Appendix No 5 identifies the detailed work project and timetable for Refuse Collection, Recycling and Composting.

4.6

The detailed core Refuse Collection financial data for the option appraisal is contained in the following summary. The financial summary will provide key information to enable decisions to be taken based on transparent data to compare and improve service delivery.

4.7

From April 2003 this core financial information will be regularly monitored to compare actual performance to the estimate for the overall service performance.