Contact Us
Address:
Guildhall
Telephone:
281000
email:
personnel@shrewsbury.gov.uk
Values
The Council believes that our behaviour at work should promote mutual respect and dignity.
The following core values reflect this belief and the behaviour expected of colleagues towards each other. It is the responsibility of us all to promote these values and to challenge unacceptable behaviour.
| Core Values |
Behaviour |
| Excellence in Customer Service |
- To be friendly and welcoming to customers, meeting or exceeding their expectations.
- To anticipate and respond to the needs of our customers.
|
| Respect and Trust |
- To create, encourage and maintain an atmosphere of respect.
- To respect, listen and consider other points of view - even if you do not agree.
- A culture where everyone can comfortably express a view and not feel threatened.
- To acknowledge, explain and respond to expectations.
- To accept that what may be a major priority to one may be a lesser priority to another individual.
- To treat and expect to be treated in a proper manner.
|
| Honesty |
- A culture where people feel they can be honest and open.
|
| Continuous Learning |
- To provide opportunities and frameworks for learning and development.
- To identify and share learning opportunities in the day to day work.
- To have fun/face problems constructively.
- To put learning into practice.
- To be a place where individuals aspire to work.
|
| No Blame Accountability |
- To accept responsibility for mistakes and human errors.
- To create a climate in which initiative can flourish.
- To recognise the difference between blame and responsibility.
- To learn from mistakes - say sorry.
|
|
Mutual Support And Confidence Building |
- To work together, recognising other people's workloads.
- To work across disciplines and celebrate whole Council success.
- To recognise and accept strengths and weaknesses of individuals and services.
- To say "thank you", to say "sorry".
- To encourage colleagues and praise success.
- To think "Council", not "section".
|
| Equality Of Opportunity |
- To challenge unacceptable behaviour.
|
| Integrity |
- To encourage professional and personal integrity.
|
