Contact Us

If you wish to contact us by telephone, email or post, our contact details are below.  You can of course contact us in person, in which case you may wish to see our page on visiting The Guildhall.

You can now download a range of information as an MP3 files to keep on your digital music player, go to our MP3 recordings / Podcasts page to find out more.

Telephone Numbers

Personal Callers

Email Addresses

You can email us at customer.services@shrewsbury.gov.uk.

If you prefer, you can send your email directly to the relevant department. Please see our full list of department email addresses.

For contact details for our councillors, please refer to our councillor directory.

We strive to respond to emails as soon as possible, but please allow up to 10 working days for a response. Please see our Statement of Commitment to Customer Service for further details.

Please also read our internet and e-mail policy.

Postal Address

• MAP
  (if you are trying to find us using a route-finder, some cannot find our new postcode, try using postcode SY38LF)

• Benefits
• Building Control
• Chief Executive
• Cleansing
• ICT and Customer Services
• Council Tax
• Cultural and Community Development
• Democratic Services 
• Development Control
• Economic Development (Destination Shrewsbury)
• Engineering
• Environmental Health
• Finance
• Parks and Gardens
• Housing and Environment Strategy
• Legal
• Non-Domestic Rates
• Personnel
• Planning Policy
• Policy
• Property Services
• Refuse Collection

Location and contact details of other council buildings can be found on our Other Council Offices page.